Prozesy Shop – Online Store Return Policy

Thank you for shopping at Prozesy Shop! We want to ensure that your shopping experience is as smooth and satisfying as possible. Our return policy is designed to provide you with clear guidelines on how to proceed with returns and refunds. Please read the following return policy carefully before making a purchase.

1. Return Eligibility:

  • We accept returns within 30 days of the purchase date.
  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • Personalized or custom-made items may not be eligible for returns, unless they are defective or damaged upon arrival.

2. Initiation of Return: To initiate a return, please follow these steps: a. Contact our Customer Support team at [email address] within 30 days of receiving your order. b. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping method to ensure your return is received.
  • If the return is due to a defective or damaged item, please contact Customer Support for further assistance.

4. Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method used during purchase.
  • Please allow up to 15 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges:

  • We currently do not offer direct exchanges.
  • If you wish to exchange an item, you can initiate a return for a refund and place a new order for the desired item.

6. Non-Returnable Items: The following items are not eligible for return:

Digital Product or Gift Card Non-Returnable Product

  • Items returned after 30 days of purchase.
  • Items that are not in their original condition, including signs of use, damage, or missing tags/packaging.
  • Personalized or custom-made items, unless they are defective or damaged.

7. International Returns: For customers outside of Europe, please note that you are responsible for any customs duties, taxes, or fees associated with returning items.

8. Contact Information: If you have any questions or need further assistance regarding our return policy, please contact our Customer Support team at [email protected] or Phone : +16612287546 USA; +447456449926 UK Office ;

Please retain your order details, including the order number, for reference when initiating a return.

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective upon posting on our website. It is recommended that you review this policy periodically.

Thank you for shopping with Prozesy Shop! Your satisfaction is our priority, and we’re here to assist you throughout the return process.


MPRO Owner Prozesy Shop Help Line : [email protected]; Phone : +16612287546 USA; +447456449926 UK Office ;